1. Introduction

AC Air Solution ("Company," "we," "us," or "our") is committed to protecting the privacy of every person who visits our website at www.acfixfl.com (the "Website") or contacts us to inquire about our HVAC services. This Privacy Policy explains what personal information we collect, how we use and protect it, with whom we may share it, and what rights you have regarding your information.

This Privacy Policy applies to all information collected through the Website, as well as any related communications — including phone calls, emails, text messages, and WeChat messages — that occur in connection with your use of the Website or your engagement with our services. By using the Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect two categories of information: information you provide to us directly, and information collected automatically when you visit the Website.

2.1 Information You Provide Directly

Type of Information	Examples	Purpose
Contact Information	Name, phone number, email address	Responding to inquiries and scheduling service
Service Details	Property address, description of AC issue, equipment type	Preparing accurate estimates and delivering service
Communication Preferences	Preferred language (English or Chinese), preferred contact method	Providing a better service experience
Payment Information	Billing address (if applicable)	Processing payment for completed services

We do not collect payment card numbers or banking information through the Website. Any payment processing is handled separately and securely at the time of service.

2.2 Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically by our hosting platform and analytics tools. This may include your IP address and approximate geographic location (city/region level), browser type and version, operating system and device type, pages visited and time spent on each page, referring URL, and the date and time of your visit. This information is collected in aggregate and is used solely to understand how visitors use the Website and improve its performance. It is not used to personally identify individual visitors.

2.3 Cookies and Tracking Technologies

The Website may use cookies — small text files stored on your device — and similar tracking technologies to enhance your browsing experience and collect usage data. These may include essential cookies required for the Website to function correctly, and analytics cookies that help us understand visitor behavior in aggregate. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Website may not function properly.

3. How We Use Your Information

Service Delivery. To respond to your service inquiries, schedule appointments, prepare estimates, and perform HVAC repair, installation, sales, and maintenance services at your property.

Communications. To contact you by phone, email, or text message regarding your inquiry, appointment confirmations, service updates, and follow-up communications. We will only contact you through the channels you have provided and in the language you prefer.

Business Operations. To maintain records of services performed, manage our customer relationships, process payments, and comply with our obligations as a Florida-licensed contractor.

Website Improvement. To analyze how visitors use the Website, identify technical issues, and improve the content and functionality of the Website over time.

Legal Compliance. To comply with applicable federal, Florida state, and local laws and regulations, including contractor licensing requirements, insurance obligations, and tax reporting.

Marketing (with your consent). If you have opted in to receive promotional communications, we may occasionally send you information about seasonal maintenance tips, special offers, or new services. You may opt out of marketing communications at any time by contacting us or by following the unsubscribe instructions in any marketing email.

4. How We Share Your Information

AC Air Solution does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Service Providers. We may share your information with trusted third-party service providers who assist us in operating the Website, managing customer communications, or delivering services — for example, our website hosting platform (Go High Level), email service providers, or scheduling tools. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures.

Equipment Suppliers. As a Rheem Pro Partner, we may share relevant job information (such as equipment model and installation address) with Rheem Manufacturing Company for the purpose of registering warranties on your behalf. Rheem's use of your information is governed by Rheem's own privacy policy.

Legal Requirements. We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of AC Air Solution, our customers, or the public.

Business Transfers. In the event that AC Air Solution is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal obligations. In general, service inquiry records are retained for a minimum of three (3) years following the date of inquiry or last service; service and installation records are retained for a minimum of seven (7) years in accordance with Florida contractor licensing regulations; and marketing opt-out records are retained indefinitely to ensure we honor your preferences. When personal information is no longer needed, we securely delete or anonymize it.

6. Data Security

AC Air Solution takes reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include using secure communication channels for transmitting sensitive information and limiting access to personal information to employees and contractors who need it to perform their job functions.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

7. Children's Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we may have collected information from a child under 13, please contact us at [email protected].

8. Your Privacy Rights

As a Florida resident, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided in Section 11 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

9. Third-Party Platforms and Links

The Website may contain links to third-party websites and platforms, including Rheem's website, Google Maps, review platforms (such as Google Reviews or Yelp), and social media networks. This Privacy Policy applies only to information collected through our Website and direct communications. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

If you contact us through a third-party platform such as WeChat (ID: W645278337), your communications may also be subject to that platform's privacy policy and terms of service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes to this Policy constitutes your acceptance of the updated Policy. For material changes that significantly affect how we use your personal information, we will make reasonable efforts to notify you directly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to resolving any privacy concerns promptly and transparently. Please allow up to five (5) business days for a response to privacy-related inquiries.

Company Name	AC Air Solution
Contact Person	Adam Wang
Phone	561.251.5802
Email	[email protected]
Website	www.acfixfl.com
WeChat ID	W645278337
License No.	CAC 1820841 (State of Florida)
Service Area	Jupiter to Miami, Florida